Booking Terms & Conditions Deposit A 2% surcharge will apply to all credit card and debit card transactions. A non-refundable deposit of $200 per room must be received immediately by credit card or POLi to confirm the booking. If your total reservation amount is less than $200, full payment is required at the time of booking. Payment will indicate acceptance of these booking conditions. Mantra Group bears no responsibility for monies paid via a travel agency until cleared funds are received in the trust account of Mantra Group. Final Payment A 2% surcharge will apply to all credit card and debit card transactions. Standard conditions are full payment must be received at least 14 days prior to check-in. Standard Conditions for bookings made inside 14 days prior to check-in, full payment is required at time of booking via credit card. Where applicable, prices listed include GST. If deposit or final payment is not received by the due date, Mantra Group reserves the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation. Amendments terms and charges All amendments to dates and room types are subject to availability and rate at the time of amending your reservation. CBD Properties (within capital cities) Amendments are permitted up to 24 hours prior to arrival check in time. Up to 14 days prior to day of arrival check-in time, a $25.00 amendment fee will apply when changes are made via our call centre. If amending your reservation inside 14 days of arrival amendments can only be made via our call centre. Charges do apply. From 14 days to 48 hours prior to arrival check-in time, a $50 amendment fee will apply when changes are made via our call centre. Amendments are not accepted inside 24 hours of standard check-in time No amendment fees will apply if made online and the amendment is made outside our "Final Payment" terms and conditions. Leisure Properties (outside of capital cities) Amendments are permitted up to 48 hours prior to arrival check in time Amendments made up to 14 days prior to day of arrival check-in time, a $25.00 amendment fee will apply when changes are made via our call centre. If amending your reservation inside 14 days of arrival amendments can only be made via our call centre. Charges do apply. Amendments made from 14 days to 48 hours prior to arrival check-in time, a $50 amendment fee will apply when changes are made via our call centre. Amendments are not accepted inside 48 hours of standard check-in time. No amendment fees will apply if the amendment is made online and the amendment is made outside our "Final Payment" terms and conditions. Peppers Retreats Amendments are permitted up to 14 days prior to arrival either online or via our call centre. A $25 amendment fee will apply where it is made via our call centre. Amendments made within 14 days of arrival amendments are NOT permitted. No amendment fees will apply if made online and the amendment is made outside our "Final Payment" terms and conditions.